March Networks, a global provider of intelligent IP video solutions, announced the results of an independent survey exploring how fraud, customer service and security perceptions are impacting U.S. banking consumer decisions.
Key results from the survey, commissioned by March Networks and conducted by leading market research firm Ipsos earlier this year, reveal that 15% of consumers experienced fraudulent bank account activity in 2016. Banks and credit unions responded successfully, however, with 85% of those consumers saying they were satisfied with how their financial institution handled the incident.
