Matrix client, a pivotal divisional office within the Railways Department, manages railway operations across multiple divisions. Serving as the central administrative hub, the Divisional Railway Manager (DRM) office is dedicated to ensuring safe, efficient, and dependable train services, while addressing operational challenges and enhancing the passenger experience.
This case study explores the DRM office’s adoption of innovative communication strategies and processes that optimise management, streamline operations, and elevate service delivery throughout the region.
